Taking to platform X (previously known as Twitter), one user wrote, β@_groww unable to use my Demat Balance, what’s wrong?β
A different user shared, ” @_groww why aren’t you guys allowing me to buy any options. I have funds in my account still you asking me to add funds.”
Another user wrote, “In spite of having sufficient balance my order for futures is rejected. This is pathetic as after all the setup I have missed massive earning potential. How can you justify this?”
Responding to users, Groww stated, “We’re experiencing a technical issue and are working to resolve it quickly. We truly apologize for the inconvenience.”
In recent months, discount broking platforms like Groww and Zerodha have faced criticism on social media due to technical glitches. In June, Zerodha experienced a similar issue, with traders reporting that their screens froze while placing orders.
In 2023 alone, Zerodha admitted to at least 8 technical glitches with issues varying from those relating to logging in on the Kite app, display of orders and positions as well as order placements.
Meanwhile, earlier in January, Zerodha Co-founder and CEO Nithin Kamath, who has been facing the ire on social media over tech glitches, had said tech companies like theirs can’t have zero glitches as the business is time-sensitive and cater to a large number of users.
Groww is currently the largest discount broker in India in terms of active clients, while Zerodha, with a market share of 17.5%, is the second-largest broker in the country.
(Disclaimer: Recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times)
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